Welcome to torusvera.shop. To help you better understand our order fulfillment process, please carefully read the following shipping policy.
Operational Notice
Due to factors such as changing market conditions, rising operating costs, and long-term operational pressures, torusvera.shop has decided to cease operations and is clearing out existing inventory at a loss. This event aims to clear remaining stock; therefore, quantities for some items are limited and available only while supplies last.
Despite the clearance phase, we remain committed to processing every order diligently and arranging shipment according to standard procedures to ensure every customer successfully receives their purchased items.
Shipping Regions
Currently, all torusvera.shop products are shipped from a U.S. warehouse. Delivery is limited to the United States; we do not offer international shipping.
Order Processing Time
Processing time: Same day (within 1 business day).
Orders are processed on the same day payment is successfully completed.
Processing times may be slightly delayed during weekends, U.S. federal holidays, or under special circumstances.
Delivery Time
Estimated transit time: 2 business days.
Delivery time is calculated from the moment the order is shipped.
Actual delivery times may experience slight delays due to weather, carrier issues, holidays, or other force majeure events; we appreciate your understanding.
Shipping Fees
Shipping costs will be displayed at checkout based on specific order details (if applicable). If a free shipping promotion is active, the terms published on the promotion page will apply.
Delivery Information
Please ensure the recipient’s name, contact number, and delivery address are entered accurately when placing your order. The buyer is responsible for any additional costs or liabilities resulting from delivery failures, delays, or returns caused by incorrect information.
Order Tracking
Once your order has shipped, you can check the delivery status and track your package’s progress using the tracking methods provided on the website.
Package Issues
Please contact us promptly if you encounter any of the following situations:
Items damaged during transit;
Items received do not match the order;
Package has not arrived after an extended period;
Package status shows “delivered” but was not actually received.
We will assist in resolving the issue as soon as the situation is verified.
Return Policy
Eligible items may be returned within 30 days of receipt. Items must remain in a condition suitable for resale and comply with the website’s refund policy. Please refer to the refund policy page for specific return procedures.
Refund Processing Time
Once an item meets the refund criteria and the return has been approved, we will process the refund within the stipulated timeframe.
After processing is complete, the funds are expected to be returned to your original payment account within 3 business days.
The actual time it takes for funds to appear in your account may vary slightly depending on the processing speed of the payment provider or bank.
Policy Updates
torusvera.shop reserves the right to adjust and update this shipping policy in accordance with laws, regulations, or operational requirements. Updated content will be posted on this page and will take effect from the date of publication. Continued use of this website constitutes your acknowledgment and acceptance of the latest version of the shipping policy.