Welcome to torusvera.shop. To protect your consumer rights, please carefully read the following refund policy before requesting a return or refund.
Site Operations Notice
Due to factors such as changing market conditions, rising operating costs, and long-term operational pressures, torusvera.shop has decided to cease long-term operations and is clearing out existing inventory at a loss. This event aims to clear stock; quantities are limited, and items are available only while supplies last.
Although the site is currently in a clearance phase, we remain committed to providing after-sales service in accordance with this policy, diligently processing eligible return and refund requests to safeguard consumer rights.
Order Processing and Shipping Times
Order processing time: Same day (within 1 business day)
Estimated shipping time: 2 business days
Orders will be processed on the day payment is completed and shipped as soon as possible. Delivery times may be delayed due to force majeure events such as holidays, severe weather, or logistics disruptions.
30-Day Return Policy
You may request a return within 30 days of receiving your item.
To process a return, please ensure the following conditions are met:
The item is unused, undamaged, and suitable for resale;
The item’s packaging, accessories, and attachments are complete;
Valid order information or proof of purchase is provided;
The item is not excluded from returns by law or clearly marked on the site as non-returnable.
How to Request a Return
To request a return, please follow these steps:
Contact customer service to submit a return request;
Provide order details and the reason for the return;
Once eligibility is confirmed, we will provide return instructions and the return address;
Ship the item back according to the instructions;
We will arrange a refund as soon as possible after receiving and inspecting the returned item.
Please do not ship items back without prior confirmation, as this may delay the refund process.
Exchange Policy
If the item you receive has quality issues, is damaged during shipping, or is incorrect, please contact customer service promptly.
Once eligibility for an exchange is verified, we will arrange an exchange based on stock availability. If the item is sold out, we may process a refund instead. Non-Returnable Items
Returns or refunds may not be processed in the following situations:
The return request is made after the 30-day deadline;
The item shows signs of human-caused damage or usage, or its condition prevents resale;
The item is missing original packaging, attachments, or accessories;
The item was damaged due to the consumer’s own actions;
Items are excluded from returns by law or as explicitly stated on the website.
Refund Processing Time
For eligible items, we will process the refund as soon as possible after receiving the returned goods and completing the inspection.
Refund arrival time: Within 3 business days.
Refunds will be issued via the original payment method; the actual time for funds to appear in your account may vary depending on the processing speed of the bank or payment provider.
Shipping Costs
We cover return shipping costs for returns caused by product quality issues, incorrect items shipped, or damage during transit.
For returns initiated due to personal reasons (e.g., change of mind, incorrect purchase, size issues), the buyer is responsible for return shipping costs (where applicable).
Order Cancellation
If the order has not yet entered the shipping process, you may contact customer service to request a cancellation.
If the order has already been shipped, you must follow the return procedures outlined in this refund policy.
Policy Updates
torusvera.shop reserves the right to modify and update this refund policy in accordance with laws, regulations, and operational needs. Updated policies will be posted on this page and become effective upon publication. Continued use of this website constitutes your acknowledgment and acceptance of the latest version of the refund policy.